Privacy Policy

1. Introduction

MediFusion AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare AI platform and services.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, organization details
• Healthcare Data: Patient records, medical images, prescriptions, and clinical data you upload
• Payment Information: Billing address, payment method details (processed by third-party providers)
• Communications: Messages, support tickets, and feedback you send us

Information Collected Automatically

• Usage Data: Features used, time spent, actions taken within the platform
• Device Information: Browser type, operating system, IP address
• Cookies: Session tokens, preferences, analytics identifiers

3. How We Use Your Information

• Provide, maintain, and improve our healthcare AI services
• Process transactions and send related information
• Train and improve our AI models (using anonymized, aggregated data only)
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and support requests
• Comply with legal obligations and enforce our terms

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data encrypted at rest (AES-256) and in transit (TLS 1.3)
• Access Controls: Role-based access, multi-factor authentication
• Audit Logs: Complete audit trail of all data access
• Compliance: HIPAA, GDPR, SOC2 Type II certified

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting, payment processing, analytics (under strict agreements)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with merger, acquisition, or sale of assets
• With Your Consent: Any other purpose disclosed to you with your consent

6. Your Rights

Depending on your location, you may have rights including:

• Access, correct, or delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Restrict or object to certain processing
• Lodge a complaint with a supervisory authority

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Healthcare data may be retained longer to comply with legal requirements. You may request deletion of your data at any time.

8. International Transfers

We process data globally. When transferring data outside your region, we use Standard Contractual Clauses and ensure adequate protection per applicable laws.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

10. Contact Us

For privacy questions or to exercise your rights:

Email: privacy@medifusion.space
Address: 575 Market St, San Francisco, CA 94105, USA